Privacy Policy
Effective Date: July 2026
Website: www.nbhealthcoaching.uk
Owner: Navinder Blundell, NB Health Coaching
Contact: n.blundell@nbhealthcoaching.uk
This Privacy Policy explains how and why we collect, use, and protect your personal information when you visit our website or engage our coaching services in line with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR).
What Information We Collect, Use and Why
This website is hosted by Squarespace, which automatically collects certain information when you visit, including:
Browser, network and device details
Pages visited before arriving on this site
Pages viewed on this site
IP address
Squarespace uses this data to operate, secure and improve its platform. You can read more in the Squarespace Privacy Policy.
Squarespace also provides analytics so we can understand site traffic and improve user experience.
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
As our web analytics provider, Squarespace, will also collect personal information to power our site analytics and learn about site traffic and activity.
When you book a complimentary ‘Wellbeing’ call by submitting the webform on this website or request to be added to our newsletter mailing list, we collect minimal personal information from you so we can contact you directly to arrange the call or send you a newsletter:
Name
Email address
We provide this information to Squarespace so that they can provide website services to us and help us manage our relationship with you.
We will obtain health lifestyle information directly from you when you voluntarily share this during your complimentary ‘Wellbeing’ call and any subsequent coaching sessions that you book directly as part of one of our programmes, which will enable us to provide the detailed programme services for you. As part of our service contract with you, we will collect further personal data, such as your postal address and phone number.
We will also collect transaction data, which will include details about payments from you and details of the programme you have purchased.
Your information may be used for the following purposes:
Respond to enquiries or book a complimentary ‘Wellbeing’ call
Provide personalised coaching services and support
Send relevant updates, resources, or newsletters (only if you’ve opted in)
Manage coaching records in line with ethical and legal standards
Deal with queries, complaints or claims
Improve the website, our services, and your experience
Your personal data will never be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
How Your Data Is Stored and Protected
Your data is stored securely using reputable password protected, platforms such as Microsoft One Drive or comparable systems. Access is limited to authorised personnel only. Appropriate technical and organisational measures are in place to protect your information from unauthorised access, disclosure, alteration, or loss.
Cookies and Analytics
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
How long we keep information
We will retain your information no longer than necessary to provide our services to you and meet statutory requirements. Following this, hardcopy and electronic documents will be securely destroyed.
Personal data will be retained for 7 years after termination of our service contract in line with industry standards and to meet Limitation Act 1980 requirements.
Transaction data will be retained for at least 6 years from the end of the financial year in which the transaction occurred to meet HMRC requirements.
Queries, compliant or claims documentation will be retained for a minimum of 2 years after being resolved.
Newsletter subscriber data (consent-based) will be retained until unsubscribed to meet active consent requirements under UK Privacy and Electronic Communications Regulations (PECR).
Website cookies and analytics will be retained according to the Squarespace retention schedule, visit The cookies Squarespace uses.
Your data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the purposes noted in ‘How your Information is Used’:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - we use the information to provide our coaching services to you, and operate, administer, and improve the business, which can include basic email communication with existing clients or enquiries, maintaining coaching records, sending appointment confirmations and processing payments. All of your data protection rights may apply, except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Third-Party Links
This website may include links to external sites. NB Health Coaching is not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in business practices or legal requirements. The most current version will always be posted on this page with an effective date.
Data Processor
Organisation name: Squarespace Ireland Limited
This data processor provides the following services for us: Website hosting, analytics, and webform management.
Further details are in ‘What Information We Collect, Use and Why’.
Sharing Information Outside the UK
Where necessary, our data processor will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace, Inc.
Category of recipient: Website hosting, analytics and webform management.
Country the personal information is sent to: U.S.A.
How the transfer complies with UK data protection law:
European Commission Standard Contractual Clauses and the UK’s International Data Transfer Addendum (UK Addendum)
UK Extension to the EU-U.S. Data Privacy Framework
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113