Terms & Conditions

Effective Date: July 2026

Owner: Navinder Blundell, NB Health Coaching

Contact: n.blundell@nbhealthcoaching.uk

By using this website or booking any services offered through it, you agree to the following Terms & Conditions.

Services

I provide health coaching, wellbeing education and lifestyle support. My services are not a substitute for medical diagnosis, treatment or advice. Always consult your GP or healthcare provider regarding any medical concerns, symptoms or conditions

Scope of Practice & Crisis Support

NB Health Coaching does not provide medical, psychological, or crisis intervention services. Coaching is not suitable for individuals requiring emergency support or acute mental health care. If at any point your needs fall outside the scope of coaching, you may be advised to seek support from an appropriate healthcare professional.

Communication Boundaries

Communication outside scheduled sessions is limited to email or messaging as outlined in your programme. Messages will be responded to within standard business hours and within a reasonable timeframe. Coaching services do not include crisis support, daily check‑ins, or unlimited messaging unless explicitly stated in your programme description.

Session Recording Policy

Sessions may not be recorded by either party unless explicit written consent is provided in advance. Any approved recordings will be stored securely and deleted after they are no longer required for service delivery. Unauthorised recording, distribution, or sharing of session content is strictly prohibited.

Client Responsibility

You are responsible for your own health, decisions and outcomes. You agree to seek medical care when appropriate and to inform your healthcare provider of any changes to your lifestyle, diet or exercise routine.

Payments & Bookings

All bookings must be paid for in advance unless otherwise stated. Cancellations or rescheduling must be made within the timeframe specified at booking. Late cancellations or missed sessions may be charged in full.

In the event of a failed or missed payment, access to coaching services may be paused until payment is successfully completed. If payments remain outstanding, NB Health Coaching reserves the right to terminate services or pursue the amount owed in line with standard business practices.

Termination of Services

NB Health Coaching reserves the right to terminate the coaching relationship at any time if a client behaves inappropriately, repeatedly misses sessions, breaches these Terms & Conditions, or requires support beyond the scope of coaching. Any unused sessions will be handled in accordance with the Refund Policy.

Refunds

Refunds are not offered for completed sessions or programmes. If you need to cancel before a programme begins, please contact me directly to discuss options.

Data Breach Notification

In the unlikely event of a personal data breach, NB Health Coaching will notify affected individuals and relevant authorities in accordance with UK GDPR requirements.

Content Use

All content on this website — including articles, guides, downloads and resources — is for general information only. It is not personalised medical advice and should not be used as a substitute for professional care.

Limitation of Liability

I am not liable for any decisions, actions or outcomes resulting from the use of this website or participation in coaching services. You agree to use all information responsibly and at your own discretion.

Changes to Terms

These Terms & Conditions may be updated periodically. Continued use of the website indicates acceptance of any changes.

If you have any questions about these terms, please contact me directly.